Human Resources Transformation

Posted by on Jan 25, 2013 in Case Studies | 0 comments

Human Resources Transformation



Insurance Company


Client Need: Increase HR’s strategic value and operational effectiveness, impact business performance in measurable ways and create an innovative culture operating as “One Company”

Approach and Solutions: Approach and Solutions: Partnered with business and HR leaders to create a 3 year strategy and transformation program linked to the business strategy with key milestones and KPIs to move HR from low to high impact. An integrated talent strategy was developed to create a diverse, highly skilled and innovative workforce. In addition, developed and launched a new service delivery model and organization to reduce complexity, increase effectiveness, efficiency and customer support and satisfaction.


1. An 18% increase in revenue were achieved across the various businesses in the organizations.
2. Cost of delivering HR services was reduced by an average of 15% through the implementation of a new service delivery model and by leveraging technology.
3. Customer satisfaction and value score increased by 35% % as key resources were freed up to deliver value added services.


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