Division of a Global Consumer Products Company
Client Need: Division of Global Consumer Products company needed to turn-around an underperforming business and improve productivity, product quality and customer service. Create a more responsive, aligned and customer-centric workforce.
Approach and Solutions: Together with client developed, launched and executed a Performance Improvement Program targeting 3 areas – process re-engineering, organizational and people system, and an aggressive customer account and relationship management initiatives.
Benefits:
1. Delivered strongest financial results in 8 years, achieving 15% revenue growth
2. Reengineering of manufacturing and logistics processes resulted in an increase of daily productivity, drove efficiencies and reduced overall supply chain costs by 12%.
3. Reduction of organizational complexity led to the creation of a new structure, a more responsive and energized leadership and a 25% reduction in management costs.
4. Client retention and satisfaction scores goals were exceeded.
5. Increased employee morale, satisfaction and alignment by 50% through the execution of a Change Management Plan addressing a number of areas affecting the business and people
