Professional Services Company
Client Need: Professional Services Company needed to create shareholder value. The company had a 60% loss of revenue and shrinking client base. Client needed to differentiate itself in the marketplace, re-start growth, reduce cost and create a high performance and customer centric culture.
Approach and Solution: Partnered with the executive team to, develop a customer-centric strategy (including expansion of services) and action plan, design a new organization and people program, launch an aggressive transformation of operations to reduce costs, improve service delivery and accelerate profit gains. Assumed Interim COO role to support the execution of key initiatives and served as advisor to CEO and executive team for 24 months.
Benefits:
1. New strategy enabled the company to differentiate itself from competitors and delivered 300% shareholder value increase
2. Reduced costs by 15%
3. Stronger and more aligned leadership team and workforce. Culture shifted to a customer-centric and value creation
4. Both employee and customer satisfaction scores increased by 30%.
